Privacy Policy – How Velki Agent Keeps Your Information Secure

Introduction

Velki agent (velkiagent.onl) is a trusted online gaming platform in Bangladesh. We believe that every member's privacy is a fundamental right. This Privacy Policy ("Policy") explains how velki agent collects, uses, and protects your personal information.

By using our website or app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this Policy, please refrain from using velki agent services and contact our support team.

Velki agent follows international data protection standards and makes no compromises when it comes to safeguarding your privacy. We believe transparency is the foundation of trust, which is why this Policy is written in plain, easy-to-understand language.

What Information Is Collected

Velki agent collects various types of information. A detailed breakdown is provided below:

Information Provided at Registration

• Full Name & Username
• Email Address & Mobile Number
• Date of Birth (for age verification)
• Preferred Language & Country
• Password (stored in encrypted form and never readable in plain text)

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History & Amount
• Deposit & Withdrawal Records

KYC Verification Details

• National ID (NID) Number & Copy
• Passport or Driving License (where applicable)
• Selfie or photo (for identity verification)

Automatically Collected Information

• IP Address & Device Type
• Browser Type & Operating System
• Gaming Activity & Duration
• Login Time & General Location
• Cookies & Session Data

How Your Information Is Used

Velki agent uses your information only for the purposes listed below. We never use your data for unnecessary or unrelated reasons.

Velki agent never sells your information to advertisers or uses it for third-party marketing purposes. Our sole focus is giving you the best possible gaming experience.

Data Sharing Policy

Velki agent never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

Service Provider Partners

Velki agent works with a select group of trusted technology partners who help operate the platform — including payment gateways, server providers, and game software suppliers. These partners receive only the data necessary to deliver their services and are required to comply with our privacy standards.

Legal Requirements

If velki agent receives a lawful order from a government authority or court, we may be required to disclose information. In such cases, only the specifically requested data will be provided, and you will be notified where legally permitted.

Fraud & Security Investigations

In cases involving money laundering or other illegal activity, relevant information may be shared with the appropriate regulatory authorities.

Cookies & Tracking

Velki agent uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience.

You can delete or block cookies from your browser settings. However, disabling essential cookies may affect certain features of velki agent.

Data Protection Methods

Velki agent upholds the highest industry standards to protect your information. Our security infrastructure consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted. Information exchanged between your browser and our servers cannot be intercepted.
• Two-Factor Authentication (2FA): If a suspicious login is detected on your account, additional verification will be triggered.
• Firewall & DDoS Protection: An advanced firewall system is active at all times to protect our servers against attacks.
• Regular Security Audits: Third-party security experts regularly audit and test our systems.
• Data Segregation: Personal and financial data are stored on separate encrypted servers.
• Access Controls: Only authorized personnel may access your data, and only for specific, permitted purposes.

Data Retention Period

Velki agent does not retain data beyond what is necessary. Each type of information has a defined retention period:

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

Your Rights

As a velki agent member, you have full control over your own data. You may exercise the following rights at any time:

Minor Protection

Velki agent is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration, and no one under 18 may create an account.
• If a minor has accidentally created an account, all associated data will be deleted as soon as this comes to our attention.
• If a parent or guardian suspects their child is using velki agent, please contact support immediately.

Policy Changes

Velki agent may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via your registered email or an in-app notification.
• Continuing to use velki agent after any changes have been made means you accept the updated policy.
• If you do not agree with the changes, you have the right to close your account.

Contact support to request a copy of a previous policy. We retain a policy history of the last 2 years.